Terms and Conditions

Last updated: [11-10-2026]

Welcome to Towing Satha Riyadh. By requesting our towing or roadside assistance services, or by using this website, you agree to the following Terms and Conditions. Please read them carefully before booking a service.

Service Agreement

When you request a service by phone, WhatsApp, or through our website, you authorize Towing Satha Riyadh to dispatch a driver and equipment to your location and to tow, recover, or assist the vehicle you have described. You confirm that you are the owner of the vehicle or are authorized by the owner to request this service.

You agree to provide accurate information about your location, your vehicle, and its condition, including any damage, modifications, or special requirements. We reserve the right to refuse or cancel a service if it is unsafe, unlawful, or beyond the capability of our equipment.

Response Times

We aim to reach customers as quickly as possible, and our target arrival time is usually around 20 minutes within our service area. All arrival times quoted by phone, message, or on our website are estimates only.

Actual response times depend on factors outside our control, including traffic conditions, weather, road closures, your exact location, and the number of requests we are handling. We will keep you informed if we expect a significant delay, but we cannot guarantee a specific arrival time.

Limitation of Liability

We take every reasonable precaution to handle your vehicle with care. However, to the fullest extent permitted by law, [Your Business Name] is not liable for pre-existing damage, mechanical or electrical failures, or damage that results from the condition of the vehicle, including damage caused by loose or unsecured parts, low ground clearance, or modifications.

We are not responsible for personal belongings or valuables left inside the vehicle, so please remove them before towing. Where liability is established, our responsibility is limited to the direct cost of repairing the damage we caused, and we are not liable for indirect or consequential losses such as loss of income, missed appointments, or loss of use of the vehicle.

Payment Terms

The price of the service will be quoted before the driver is dispatched wherever possible and may depend on distance, vehicle type, time of day, and the type of service required. Additional charges may apply for waiting time, difficult recovery conditions, or extra services requested on site.

Payment is due upon completion of the service unless otherwise agreed in writing. We accept [cash, bank transfer, card payments, or other methods you offer]. If a payment is not made as agreed, we may retain the vehicle to the extent permitted by law and charge reasonable storage and collection fees.

If you have any questions about these Terms and Conditions, please contact us at info@towingsathariyadh.com or +966 53 791 8412.